Receptionist & Customer Service Enhancement (Short Course)

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Short Course (One Day) – Delivered in Melbourne’s CBD

Reception and Customer Service Training – Professional Development Training for your Receptionist

Impersonal or indifferent customer service creates dissatisfaction and loses customers! Your Receptionist is the face and the voice of your business and the key to making a professional and positive first impression upon your potential cliental.

Suzan Johnston Australia’s Receptionist and Customer Service Course can offer your Front Desk/Reception staff the polish and professional edge required!


  • Telephone phrasing and techniques
  • Speech and enhancement of the telephone voice
  • Developing the ‘smile within the voice’ (for the telephone)
  • Business etiquette
  • Meeting/greeting clients with confidence and ease
  • Creating a positive first impression with your client
  • Customer service skills
  • Successful client liaison
  • Making your client feel important and valued
  • Building a rapport with clients
  • Identifying the client’s needs and expectations
  • Dealing with complaints and challenging people/situations
  • Active listening
  • Maintaining calm under pressure
  • Prioritising tasks and time management
  • How to embody a positive attitude (deportment, posture and body language)
  • Corporate grooming & image development

Common Questions

Trainers & Delivery Methods

Our trainers/facilitators are experienced and dynamic professionals. Their role will be to ensure that this workshop is highly enjoyable, motivational and beneficial.

Our 1-day Receptionist and Customer Service Workshops are largely hands-on and will include real-life scenarios and role-play to teach practical techniques and skills in customer service, while keeping the content engaging and relevant.


Should we need to cancel an intake due to COVID restrictions; any deposit monies that you have paid will be fully refundable or transferable to an alternate date.

The well-being of our team members and students remains our highest priority. Our “Keeping You Safe Whilst You Study Program” provides information on our practices to ensure the health and safety of our staff and students while you complete your customer service workshop with us. For more information on our COVID safe measures; please visit the following link:

More information on studying during COVID
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Fees, Commencement dates & Enrolment


$600.00 (includes all training materials)


Keen to get started? Please click ‘ENROL NOW’ for information on Course Commencement Dates, Payment Plans; and to arrange your online booking.

Receptionist and Customer Service Course – Online Enrolment





Click Here to view Our Past Corporate Clients

Frequently Asked Questions

Who is this receptionist and customer service course suitable for?
This short course is ideal for any employee who needs to improve and refine their customer service and communication skills for working with both internal and external customers. Participants who have recently benefited from the program have come from Reception/Front of House, Customer Service, Secretarial/Administration, Sales and ‘Help Desk’ roles.

What can I expect my staff to take away from this customer service & receptionist course?

The main focus of this intensive, one day course is the enhancement of the following:

  • Customer service skills
  • Telephone technique
  • Confidence development
  • Effective communication skills

Our class sizes are kept small, and the delivery method is highly practical and hands-on. Our customer service and receptionist training includes role play and real-life scenarios – we keep the content engaging and relevant.

For more detail please refer to the course content listed above

Why should I invest in the Customer Service & Receptionist Course for my staff?
The key to growing your business and/or long term business success is excellence in customer service. By completing this short course your team member/s will gain the knowledge, skills and professional attitude to WOW your customers and stakeholders every time!

Can the content of the Reception and Customer Service Workshop be customised?
Yes, we can design a workshop just for you! Receptionist and/or Customer Service training can be fully customised to meet your training needs, time constraints, preferred venue and budget. Please follow this LINK or phone us on 03 9654 0999 for more details.

Who are the trainers for your receptionist/customer service course?
Our trainers/facilitators are dynamic, appropriately qualified and highly experienced professionals. Their role will be to ensure that this course is not only enjoyable and motivational but one that will also equip your staff with the right training and practices to produce results!

My receptionist is extremely busy and it is difficult to schedule time off for her to attend the course. Why can’t this receptionist training be done online?
The customer service and receptionist course is carefully structured to include role-plays and hands-on activities. During the workshop, our trainers/facilitators work individually with each participant, coaching and providing constructive feedback on how to improve their telephone manner, customer service skills and performance within their role. This type of personalised training produces real results – results that can’t be achieved via online training.

How often does the Receptionist Short Course run and what is the cost?
We presently run our one-day customer service training course every 6 – 8 weeks however should you require training on a specific date, feel free to contact us as we would be more than happy to organise a session to meet the availability of your staff. Our Receptionist and Customer Service course is priced at $600.00 per participant. This includes all training material and resources for the day, as well as morning tea!

There are many other training organisations offering receptionist courses. Why should I select Suzan Johnston Australia?

  • Established since 1959 (62 years), Suzan Johnston Australia has established itself as an iconic training institution – making us one of the most trusted and respected names in training and vocational education
  • Suzan Johnston is renowned for the delivery of exceptional, result driven training workshops. We are experts in the delivery of reception/business administration, communication and customer service training.
  • Training is conducted in our modern and attractive training facilities in a central Melbourne location
  • Customer service courses are conducted in a uniquely interactive, friendly and personalised learning environment
  • We pride ourselves in the success of our course participants as we genuinely believe that your success is a reflection of our success.

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Address: Level 22, 120 Spencer Street,
Melbourne VIC 3000 Australia