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Fully Customised & Private Training Workshops

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You choose the content, venue, duration and the budget!

All aspects of our Customised Training Workshops (content, duration, venue, group size etc.) are totally flexible and can be altered according to your company’s training requirements, time constraints, budget etc

CUSTOMISED WORKSHOPS CAN INCLUDE ANY COMBINATION OF THE FOLLOWING TOPICS:

Customer Service Training

  • Creating a positive first impression with your clients
  • Developing a rapport with your clients
  • Empathy and reading your clients
  • Identifying the client’s needs and expectations
  • Dealing with difficult/demanding/emotional cliental
  • How to be ‘nicely’ assertive
  • Meeting/greeting clients and VIPs
  • Active listening – developing your listening skills
  • Self-awareness – how do you think other people view you? (Perception vs reality)
  • Importance of delivering high quality customer service (every time)
  • Complaints and negotiations
  • Importance of consistently providing excellent customer service
  • Understanding that neutral or indifferent service creates dissatisfaction and loss of customers
  • Importance of making your customer feel important and valued
  • Identifying and actively looking for ways to exceed customer expectations (going the extra mile)

Telephone Skills Training

  • Telephone voice personality
  • Standard phrases
  • Telephone etiquette
  • Listening skills
  • Complaint calls

Speech Enhancement

  • Voice production, projection, modulation, diction, rate of speech etc.
  • Developing “the smile within the voice” for the telephone

Communication Skills

  • Body language and active posture – how to embody a positive attitude
  • How to project confidence
  • Maintaining calm under ‘pressure’ and controlling nervous tension
  • How to be ‘nicely’ assertive

Business Etiquette

  • Introductions
  • Client contact
  • Office etiquette

Corporate Grooming & Image Development

  • Creating a positive first impression
  • Deportment, posture and body language
  • Wardrobe (i.e.: appropriate choices for the role)
  • Make up application (natural day make up)
  • General grooming (includes skin care, nail care, deodorant, hygiene etc.)

Administration & PA Skills Training

  • Time management
  • Diary management
  • Organising business travel
  • Meeting procedures and minutes of meetings
  • Effective business letter writing
  • Touch typing / speed and accuracy testing
  • Microsoft Office (introductory – advanced)

IMPORTANT INFORMATION ON THE IMPACT OF COVID-19

Suzan Johnston Australia has decided to temporarily postpone all face-to-face workshops to help stop the spread of Coronavirus (COVID-19). Accordingly, our Customised Corporate Training and Customer Service Workshops have migrated to virtual/online delivery.

Our virtual, Zoom workshops are live and remain highly interactive. These workshops will continue to be largely hands-on and will include real-life scenarios and role play – keeping the content engaging and relevant.

The Department of Education has deemed our training organisation as an essential service, so we remain OPEN and fully OPERATIONAL. Our team is here and you are welcome to give us a call on 9654 0999 if you would like to discuss your training needs in more detail.

 

Common Questions

DURATION, VENUE & FACILITATORS

DURATION

Workshop duration will depend on the subjects chosen and the number of participants completing the training program. Bookings can be made at a time to suit you and after hour sessions can also be accommodated. Please contact one of our consultants to discuss your training needs, budget etc. in more detail.

VENUE

Your staff members can attend ‘customized’ training workshops, conducted either on-site (on your own premises) or at the Suzan Johnston Training Centre (Bourke Street, Melbourne).

YOUR TRAINERS/FACILITATORS

Our trainers/facilitators are experienced and dynamic professionals. Their role will be to ensure that each workshop is highly enjoyable, motivational and memorable. Workshops will be largely hands-on and will include real-life scenarios and role play – keeping the content engaging and relevant.

FEES & BOOKING INFORMATION

COST PER HOUR FOR CUSTOMISED TRAINING

The hourly fee is variable depending on the number of participants.

Number of Participants per groupCost per hour (including GST)
1 participant (private training)$175.00 per hour
2 participants$275.00 per hour
3 – 5 participants$375.00 per hour
6 – 10 participants$475.00 per hour
11 – 24 participants$575.00 per hour
25 plus participants$675.00 per hour

Please note: An additional travel fee of will be payable for on-site delivery

TO MAKE A BOOKING

Suzan Johnston Australia has decided to postpone our Customised Corporate Training Workshops temporarily to help stop the spread of Coronavirus (COVID-19). At this stage, we intend to resume these training services in July 2020.

The Department of Education has deemed our training organisation as an essential service, so although our Customised Corporate Training Workshops are not currently available, we remain OPEN and fully OPERATIONAL. Our team is here and available to answer any queries you may have.

Bookings for Customized Training Workshops can be made via the telephone. To arrange a booking or to discuss your training needs in more detail please feel free to contact one of our training consultants.

OUR PAST CORPORATE CLIENTS

Click Here to view Our Past Corporate Clients

Frequently Asked Questions

More content coming soon. Please contact one of our friendly consultants – we’d be more than happy to answer any of your questions in the meantime.

Testimonials
Sally Trainor (Monash Health) – June 2016
Sally Trainor (Monash Health) – June 2016
“The content was highly relevant and informative, presented in a way that was both interesting and maintained attention. Numerous staff have expressed their satisfaction with the training and have subsequently changed the manner with which they deal with patients.  We have also received the following feedback from a patient in the days following the training: "I just wish to compliment you on the excellent service provided at this site. The customer service is just so totally professional. Your receptionists are first class and considerate." Again, thank you for a great program. ”
Amanda Camm<br>Finance Manager – St Josephs College
Amanda Camm
Finance Manager – St Josephs College
“Thank you for the excellent session. The feedback from the workshop was very positive and everyone has commended Suzan Johnston for their professionalism, the course content and the fun/focussed delivery. The girls have improved their telephone techniques already!”
Rhianna O’Loughlin<br>Business Manager – Thomas Archer Homes
Rhianna O’Loughlin
Business Manager – Thomas Archer Homes
“The team really benefited from the session and I can already see various members implementing some of the things that were covered in the training.”
Bridget Blackmore
Bridget Blackmore
“I felt the Receptionist/Customer Service Enhancement Course was great – offering me more than expected. It was refreshing, informational and there will be a lot I can take back to the office to implement.”
Eliza Hope
Eliza Hope
“Beneficial for both new and experienced receptionists.”
Abbey Perkins
Abbey Perkins
“Really insightful, knowledgeable, fun, practical.”
Caitlin Berwick
Caitlin Berwick
“The trainers were incredibly open, friendly, informative and helpful.”
Joyce Emini
Joyce Emini
“An informative, friendly, engaging and helpful learning experience.”

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Address: Midtown Tower, Level 6,
246 Bourke Street, Melbourne,VIC 3000

Phone: 03 9654 0999
Facsimile: 03 9639 0126

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