Fully Customised & Private Training Workshops

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You choose the content, venue, duration and the budget!

All aspects of our Customised Training Workshops (content, duration, venue, group size etc.) are totally flexible and can be altered according to your company’s training requirements, time constraints, budget etc

CUSTOMISED WORKSHOPS CAN INCLUDE ANY COMBINATION OF THE FOLLOWING TOPICS:

Customer Service Training

  • Creating a positive first impression with your clients
  • Developing a rapport with your clients
  • Empathy and reading your clients
  • Identifying the client’s needs and expectations
  • Dealing with difficult/demanding/emotional cliental
  • How to be ‘nicely’ assertive
  • Meeting/greeting clients and VIPs
  • Active listening – developing your listening skills
  • Self-awareness – how do you think other people view you? (Perception vs reality)
  • Importance of delivering high quality customer service (every time)
  • Complaints and negotiations
  • Importance of consistently providing excellent customer service
  • Understanding that neutral or indifferent service creates dissatisfaction and loss of customers
  • Importance of making your customer feel important and valued
  • Identifying and actively looking for ways to exceed customer expectations (going the extra mile)

 

Telephone Skills Training

  • Telephone voice personality
  • Standard phrases
  • Telephone etiquette
  • Listening skills
  • Complaint calls

 

Speech Enhancement

  • Voice production, projection, modulation, diction, rate of speech etc.
  • Developing “the smile within the voice” for the telephone

 

Communication Skills

  • Body language and active posture – how to embody a positive attitude
  • How to project confidence
  • Maintaining calm under ‘pressure’ and controlling nervous tension
  • How to be ‘nicely’ assertive

 

Business Etiquette

  • Introductions
  • Client contact
  • Office etiquette

 

Corporate Grooming & Image Development

  • Creating a positive first impression
  • Deportment, posture and body language
  • Wardrobe (i.e.: appropriate choices for the role)
  • Make up application (natural day make up)
  • General grooming (includes skin care, nail care, deodorant, hygiene etc.)

 

Administration & PA Skills Training

  • Time management
  • Diary management
  • Organising business travel
  • Meeting procedures and minutes of meetings
  • Effective business letter writing
  • Touch typing / speed and accuracy testing
  • Microsoft Excel 2010 (introductory – advanced)
  • Microsoft Word 2010 (introductory – advanced)
  • Microsoft PowerPoint 2010 (introductory – advanced)

 

Common Questions

DURATION, VENUE & FACILITATORS

DURATION

Workshop duration will depend on the subjects chosen and the number of participants completing the training program. Bookings can be made at a time to suit you and after hour sessions can also be accommodated. Please contact one of our consultants to discuss your training needs, budget etc. in more detail.

VENUE

Your staff members can attend ‘customized’ training workshops, conducted either on-site (on your own premises) or at the Suzan Johnston Training Centre (Bourke Street, Melbourne).

YOUR TRAINERS/FACILITATORS

Our trainers/facilitators are experienced and dynamic professionals. Their role will be to ensure that each workshop is highly enjoyable, motivational and memorable. Workshops will be largely hands-on and will include real-life scenarios and role play – keeping the content engaging and relevant.

FEES & BOOKING INFORMATION

COST PER HOUR FOR CUSTOMISED TRAINING

The hourly fee is variable depending on the number of participants.

Number of Participants per groupCost per hour (including GST)
1 participant (private training)$175.00 per hour
2 participants$275.00 per hour
3 – 5 participants$375.00 per hour
6 – 10 participants$475.00 per hour
11 – 24 participants$575.00 per hour
25 plus participants$675.00 per hour

 

Please note: An additional travel fee of will be payable for on-site delivery

 

TO MAKE A BOOKING

Bookings for Customized Training Workshops can be made via the telephone. To arrange a booking or to discuss your training needs in more detail please feel free to contact one of our training consultants.

OUR PAST CORPORATE CLIENTS

Click Here to view Our Past Corporate Clients

Frequently Asked Questions

More content coming soon. Please contact one of our friendly consultants – we’d be more than happy to answer any of your questions in the meantime.

Testimonials

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Address: Midtown Tower, Level 6,
246 Bourke Street, Melbourne,VIC 3000

Phone: 03 9654 0999
Facsimile: 03 9639 0126