SIT30216 Certificate III in Travel

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You could become a Travel Agent!

See the World! Qualify as an International Travel Agent/Consultant with our Travel & Tourism Course!

This comprehensive and fully accredited qualification will equip you with a broad range of highly sought-after skills whilst ensuring your employment success within a wide variety of roles in the travel and tourism industry, including:

  • International Travel Agent/Consultant within a retail agency
  • International Travel Consultant within a wholesale travel organisation
  • Reservations Consultant for an airline
  • Reservations Consultant for a cruise company
  • Reservations Consultant within a hotel or rental car agency
  • Booking/Reservations Consultant at the airport


The SIT30216 Certificate III in Travel is an extensive travel course that effectively blends travel consultant training with relevant business administration, sales and customer service skills. Topics covered within our travel course include:

  • Customer Service
  • Effective Communications & Tourism Sales Techniques
  • Tourism Office Operations
  • Australian & International Destinations & Attractions
  • Design & Produce Business Documents
  • Normal International Airfares
  • Promotional International Airfares
  • Computer Reservation System – Sabre
  • Specialist Advice on Cruises
  • Corporate Image Development (Full-time course only)
  • Interview Preparation (Full-time course only)
  • Practical Placement – Work Experience

Short courses in Fares & Ticketing and Computer Reservations now available. Contact us for more details.

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Common Questions

Course Duration, Fees & Commencement Dates

Our Certificate III in Travel is available via Face-to-Face and Virtual delivery modes.


DURATION: 9 Months

HOURS OF ATTENDANCE: 2 days per week

  • Face-to-face Delivery: Tuesdays & Wednesdays 9.30 am – 3.30 pm (Student support scheduled 3.30 pm – 4.30 pm daily)
  • Virtual Delivery: Tuesdays & Wednesdays 10.00 am – 1.15 pm (Student support scheduled 2.00 pm -4.00 pm)
Please note: In addition to these scheduled times, you will also be required to complete regular homework (approximately 4 – 5 hours per week)


DURATION: 16 Months


  • Face-to-face Delivery: Saturdays 9.00 am – 4.00 pm (Student support scheduled 4.00 pm – 5.00 pm)
  • Virtual Delivery: Saturdays 10.00 am – 1.15 pm (Student support scheduled 2.00 pm – 4.00 pm)
Please note: You will usually only be required to attend classes every second Saturday. In addition to these scheduled times, you will also be required to complete regular homework (approximately 2 – 3 hours per week)


COURSE FEES – SIT30216 Certificate III in Travel

Self-Funded (Standard Course Fee)$5,000.00*
Government-Funded (Standard Course Fee)$950.00*
Government-Funded (Concession Course Fee)$190.00 
* This fee can be paid in easy weekly instalments




Our Enrolment Form includes important information on our forthcoming Travel and Tourism Course commencement dates, weekly payment plans and enrolment procedures.

If you would like to receive the Enrolment Form for our SIT30216 Certificate III in Travel please contact us and we will send a copy (along with other additional course information) to you promptly.




Units of Competency Included

Our SIT30216 Certificate III in Travel course includes comprehensive face-to-face training in a wide range of subjects (a total of 17 Units of Competency).

The content of our travel course has been carefully developed with extensive industry input, ensuring our travel course graduates are multi-skilled, meet/exceed current industry needs and are employable within a broad range of travel and tourism jobs.

Units of Competency – SIT30216 Certificate III in Travel

  • BSBITU306 Design and produce business documents
  • BSBREL402 Build client relationships and business networks
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITTTSL002 Access and interpret product information
  • SITTTSL003 Provide advice on international destinations
  • SITTTSL004 Provide advice on Australian destinations
  • SITTTSL005 Sell tourism products and services
  • SITTTSL006 Prepare quotations
  • SITTTSL008 Book supplier products and services
  • SITTTSL009 Process travel-related documentation
  • SITTTSL010 Use a computerised reservations or operations system
  • SITTTSL012 Construct normal international airfares
  • SITTTSL013 Construct promotional international airfares
  • SITTTSL016 Provide specialist advice on cruises
  • SITXCCS006 Provide service to customers
  • SITXCOM002 Show social and cultural sensitivity
  • SITXWHS001 Participate in safe work practices
Trainers & Delivery Methods

Click Here to view Trainers & Delivery Methods

Our Accreditation & Your Student Handbook

Suzan Johnston Australia is a Registered Training Organisation (RTO Number 170). Our SIT30216 Certificate III in Travel is a nationally recognised qualification.

Suzan Johnston Australia is accredited by the Australian Federation of Travel Agents (AFTA) as a quality provider.













Click Here for more information on our Accreditation & our Company Policies (as stated in your Student Handbook)


Employment Opportunities for our Graduates

Employment opportunities for our Travel and Tourism Course graduates

With 61 years of training experience, Suzan Johnston Australia offers travel and tourism training that Melbourne’s travel industry knows and trusts. Our reputation for producing confident, knowledgeable and professional Certificate III in Travel graduates will give you a definite competitive edge when pursuing employment.

Suzan Johnston also offers a free Placement Service to the travel industry and to students who have successfully completed our exclusive travel agent training. The contacts made through work experience, lectures and excursions can also provide valuable job opportunities.

Although employment cannot always be guaranteed, our travel course graduates receive ongoing after-course assistance with both applying for and securing the perfect job. At Suzan Johnston Australia, we pride ourselves on the ongoing employment success of our travel and tourism course students.

Frequently Asked Questions

I am thinking of becoming a travel agent – what qualification do I need to run/manage my own travel agency?

To open and manage your own accredited travel agency it is a requirement that at least 20% of your staff must hold a Certificate III in Travel or have at least 2 years’ experience in a travel selling position. As most ‘start up’ travel agencies are small businesses (1 – 2 staff) it is highly recommended that YOU (the manager/owner) hold this accredited travel qualification. Like all businesses, it is crucial for management to have sufficient skills and solid underpinning knowledge to make the business a success. The Certificate 3 in Travel equips you with essential training in Australian and international destinations, international airfares and ticketing, vital computer reservation systems and basic business administration – all of which is valuable groundwork in setting up and operating your own travel agency.

Why should I enrol in the Certificate III in Travel instead of the Certificate IV or Diploma of Travel & Tourism?

If you are looking to start a career in travel or tourism, a formal training qualification is the best head-start to your career.  The Australian Federation of Travel Agents (AFTA) recommends and endorses the Certificate III in Travel as the entry level qualification required for any travel agent consultant or front line travel selling staff.

The Cert 3 in Travel covers the all the necessary practical skills and knowledge required to become a travel agent. Upon completion of this travel course, you can commence working as a domestic as well as an international travel consultant.

The Certificate IV and Diploma of tourism courses then take that learning a step further with additional business/financial management units, gearing you towards supervisory and management positions respectively. Should you decide to further your studies after completing the Cert III in Travel, you will be awarded full credits for the units of studies you have successfully completed.

Can I just do the Fares and Ticketing or Computerised Reservations System units on their own?

Yes, you most certainly can! We currently run short travel courses on just the Fares and Ticketing or the Computerised Reservations System units at selected times throughout the year. Please contact one of our friendly consultants for more details.

Which computer reservations system do you teach?

We currently teach SABRE as the computer reservations system unit in our travel and tourism course. This has been carefully selected after extensive consultation with industry experts who recommended it as their preferred Global Distribution System (GDS).

Once I have enrolled in the Cert III in Travel course, what kind of training delivery can I expect? How much homework will I have to worry about?

All training and assessment within our full-time and part-time travel and tourism course is completed face-to-face within the classroom. Scheduled classes are mandatory as they contain vital learning and built-in assessments tasks.

In addition to the scheduled training sessions, you will also be required to spend approximately 5 hours per week throughout the travel course to complete any assigned homework tasks.

I get really anxious when it comes to tests and assessments – does the travel & tourism course include scary exams?

Our travel consultant course is highly practical and hands-on. Each unit includes a range of relevant and interesting practical assessments that are engagingly designed as written Q&A’s, role plays and short presentations.  Your trainer will assist and support you whilst you complete these tasks. So, no there are no scary or stressful exams to be worried about!

Am I eligible to enrol in government funded travel and tourism courses?

Our SIT30216 Certificate III in Travel is approved for government subsidised training, so you may only have to pay a small portion of the course fee (whilst the government subsidises the rest). Working out if you are eligible to access this subsidised travel agent course can be a little confusing, so let one of our friendly consultants clarify this with you over the phone – it will only take a minute!

Why don’t you offer the travel course online and/or via distance?

Suzan Johnston is committed to producing quality trained, confident professionals who are respected by industry and highly employable.

It is our belief that the best learning outcomes for all travel and tourism course learners can only be achieved when training/assessment is conducted within a supportive face-to-face classroom environment.

At Suzan Johnston we have chosen not to deliver our travel courses online, ensuring that all learning is delivered face-to-face within a relaxed, supportive and highly practical learning environment.  Our small class sizes ensure that trainers can work closely with each student, offering personalised help, support and encouragement.

Does the travel and tourism course include Practical Placement? Will I have to find my own?

What better way to get a feel for becoming a travel agent than to actually have the chance to practice as one?  Our travel courses offer you the opportunity to participate in one week of supervised practical placement. Your travel trainer will give you personalised assistance and support in finding a suitable and interesting industry placement host for you.

Are there any additional costs within the tourism courses – will I need to buy textbooks?

Whilst studying our Certificate 3 in Travel you will need to purchase a few text books. All required texts can be purchased directly from Suzan Johnston Australia and will be available to you when you commence the course. The total cost for these materials is $412.00. Please see the course enrolment form for more details.

Are there any Entry Requirements for the Travel Course?

Prior to your enrolment in our Certificate 3 in Travel you will be required to attend a pre-training interview and complete a language, literacy and numeracy assessment. These entry requirements are designed to assist us in determining your suitability for the course and to assist with the planning of any learning support requirements.

What study pathways are available to me after I finish the Certificate III in Travel?

Should you decide to further your studies after completing the Cert III in Travel, you may transition to a higher-level travel qualification with credits into:

  • Certificate IV in Travel and Tourism
  • Diploma of Travel and Tourism Management

What job can I get once I graduate from the Certificate III in Travel from Suzan Johnston?

Whether your dream job involves working with clients to plan the perfect holiday, running your own travel agency/business or perhaps working in a reservations role for an airline or cruise company, our nationally recognised travel course will give you the necessary hands-on skills that are required, along with a highly respected, industry endorsed travel qualification.

Possible job roles include:

  • International Travel Agent/Consultant within a retail agency
  • International Travel Consultant within a wholesale travel organisation
  • Reservations Consultant for an airline
  • Reservations Consultant for a cruise company
  • Reservations Consultant within a hotel or rental car agency
  • Booking/Reservations Consultant at the airport

How do I enrol in the SIT30216 Certificate III in Travel?

To enrol in our travel course:

Step 1: Contact us to arrange an appointment/interview time

Step 2: Attend your interview session at our training centre. This interview will be extremely relaxed and informal. You will be given the opportunity to learn more about the course, ask lots of questions, tour our training centre and to observe our travel classes ‘in action’.

Step 3: During the interview, should you decide to proceed with your enrolment you will have the opportunity to:

  • sit a Language, Literacy and Numeracy Assessment
  • check your eligibility for Government Funded training
  • complete your enrolment documentation with our assistance
  • have your eligibility and your enrolment in our Certificate III in Travel course confirmed on the spot

Why should I complete the travel training course at Suzan Johnston Australia?

  • Suzan Johnston Australia is one of the most trusted and respected names in travel training
  • Suzan Johnston Australia is an iconic training institution (established for 61 years)
  • Travel and tourism courses are conducted in our modern and attractive training facilities in a central Melbourne location
  • Our student’s individual training needs are respected and valued
  • Our travel training team have been chosen for their extensive travel industry experience, along with their exceptional communication skills and outstanding teaching qualities
  • Suzan Johnston firmly believes that the best learning outcomes (and quality graduates) can ONLY be achieved through face-to-face delivery (not via online learning). Therefore all our travel training is delivered within a supportive, personalised and highly dynamic classroom environment
  • We pride ourselves in the employment success of our travel course graduates. Our 61 years of training excellence will open doors to employment opportunities within this high-growth industry. Make a start to your travel career now!

We invite you to drop in and experience our unique learning environment for yourself…


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Address: Midtown Tower, Level 6,
246 Bourke Street, Melbourne,VIC 3000

Phone: 03 9654 0999
Facsimile: 03 9639 0126