SIT30216 Certificate III in Travel

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Become a Travel Agent and travel the world!

Qualify as an International Travel Agent/Consultant with our Travel & Tourism Course!

This exciting course will equip you with highly sought-after travel industry skills.

On completion of this nationally recognised training course, you will be job-ready to pursue local and international employment opportunities in a variety of roles in the travel and tourism industry.


  • International Travel Agent/Consultant within a retail agency
  • International Travel Consultant within a wholesale travel organisation
  • Reservations Consultant for an airline
  • Reservations Consultant for a cruise company
  • Reservations Consultant within a hotel or rental car agency
  • Booking/Reservations Consultant at the airport

As a tourism professional you could design travel experiences, create memorable experiences for visitors, help organisations become a destination of choice, build industry networks, manage accounts and more. Not to mention the opportunity to work in an industry that encourages and supports you to build up your own travel experiences!


The SIT30216 Certificate III in Travel is an extensive travel course that effectively blends travel consultant training with relevant business administration, sales and customer service skills. Topics covered include:

  • Customer Service
  • Effective Communications & Tourism Sales Techniques
  • Tourism Office Operations
  • Australian & International Destinations & Attractions
  • Design & Produce Business Documents
  • Normal International Airfares
  • Promotional International Airfares
  • Computer Reservation System – Sabre
  • Specialist Advice on Cruises
  • Corporate Image Development (Full-time course only)
  • Interview Preparation (Full-time course only)
  • Practical Placement – Work Experience


Suzan Johnston Australia celebrates 62 years of training excellence that Melbourne’s travel industry knows and trusts. Let us open doors for you to employment opportunities within this high-growth industry.

Short courses in Fares & Ticketing and Computer Reservations now available. Contact us for more details.

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Common Questions

Course Duration & Study Mode

FULL-TIME COURSE: 9 – 10 Months


Our full-time Travel Course is available via face-to-face and/or virtual learning.

You can choose whether to attend the class in-person at our training centre or study from home with our virtual classes.


  • Classes are held Tuesdays & Wednesdays 9.30 am – 3.00 pm
  • Student support scheduled Tuesdays & Wednesdays 3.00 pm – 4.00 pm

Please note: In addition to these scheduled times, you will also be required to complete regular homework (approximately 5 – 6 hours per week)



Supported Online Learning.

Our Self-Paced Online Travel Course is delivered via:

  • Listening to pre-recorded Zoom classes (self-paced)
  • Attending Zoom meetings with your trainer/assessor (scheduled at a time to suit you)
  • Working through the various learning and assessment activities (self-paced)
Course Fees & Enrolment

COURSE FEES – SIT30216 Certificate III in Travel

Self-Funded (Standard Course Fee) $5,000.00*
Government-Funded (Standard Course Fee) $950.00*
Government-Funded (Concession Course Fee) $190.00  
* This fee can be paid in easy weekly instalments


Contact us to receive more information on our forthcoming commencement dates, payment plans, enrolment procedures and clarification on your eligibility for Government Funding.

Units of Study & Your Student Handbook

Certificate III in Travel course has a total of 17 Units of Competency.

The content of our travel course has been carefully developed with extensive industry input, ensuring our travel course graduates are multi-skilled, meet and exceed current industry needs and are employable within a broad range of travel and tourism jobs.

UNITS OF COMPETENCY – SIT30216 Certificate III in Travel

  • BSBITU306 Design and produce business documents
  • BSBREL402 Build client relationships and business networks
  • SITTIND001 Source and use information on the tourism and travel industry
  • SITTTSL002 Access and interpret product information
  • SITTTSL003 Provide advice on international destinations
  • SITTTSL004 Provide advice on Australian destinations
  • SITTTSL005 Sell tourism products and services
  • SITTTSL006 Prepare quotations
  • SITTTSL008 Book supplier products and services
  • SITTTSL009 Process travel-related documentation
  • SITTTSL010 Use a computerised reservations or operations system
  • SITTTSL012 Construct normal international airfares
  • SITTTSL013 Construct promotional international airfares
  • SITTTSL016 Provide specialist advice on cruises
  • SITXCCS006 Provide service to customers
  • SITXCOM002 Show social and cultural sensitivity
  • SITXWHS001 Participate in safe work practices


Suzan Johnston Australia has a range of policies and procedures in place to ensure that people from a wide range of backgrounds have an opportunity to study with us. We provide opportunities for everyone to access and participate in learning and to achieve learning outcomes in a safe and positive learning environment. Policies and procedures not only outline the rights and responsibilities of students but also Suzan Johnston Australia’s responsibilities to students.

Click Here to view details on our Accreditation and our Company Policies (as stated in your Student Handbook)

Trainers & Class Sizes

Learn from the best! Our Travel Course Trainers are outstanding individuals who have been carefully selected for their extensive industry experience and exceptional communication and people skills. Our dedicated training team are true professionals who support our students with tireless commitment and enthusiasm – qualities that are unique to Suzan Johnston Australia and highly valued by our students.

You will benefit from a very supportive learning environment. Our small class sizes ensure that our trainers can work closely with you to personalise your learning experience and to provide the help and support you require throughout the course.

People with disabilities are encouraged to apply.


The well-being of our team members and students remains our highest priority. Our “Keeping You Safe Whilst You Study Program” provides information on our practices to ensure the health and safety of our staff and students while you complete your travel course with us. For more information on our COVID safe measures; please visit the following link:

For more information on our COVID safe measures; please visit the following link:
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Accreditation & Employment Opportunities


Suzan Johnston Australia is a Registered Training Organisation (RTO Number 170).

Our SIT30216 Certificate III in Travel is a nationally recognised qualification.

Suzan Johnston Australia is accredited by the Australian Federation of Travel Agents (AFTA) as a quality provider.



As a Suzan Johnston Graduate, you will have a definite competitive edge when pursuing jobs. With 62 years of training experience, Suzan Johnston Australia offers travel and tourism training that Melbourne’s travel industry knows and trusts. We have the reputation for producing confident, knowledgeable and professional Certificate III in Travel graduates.

We offer a free Placement Service to the travel industry for students who have completed our exclusive travel agent training. The contacts made through work experience, lectures and excursions can also provide valuable job opportunities.

Although employment cannot always be guaranteed, our travel course graduates receive assistance during and after the course with applying for and securing the perfect job. At Suzan Johnston Australia, we pride ourselves on our travel and tourism graduates’ ongoing employment success.

Frequently Asked Questions

Am I eligible for Skills First Government Funded Training?

Government Subsidised Training is available to all Australian/New Zealand Citizens or Permanent Residents who meet ALL of the following criteria:

  • Aged between 15 – 19 years on 1 January in the year of course commencement OR ANYONE (regardless of age) gaining a higher qualification than they already hold
  • Participating in and/or have enrolled to commence in LESS than two other government funded training courses in the year of course commencement (this includes courses listed in the Approved Foundation Skills List)
  • Have not already commenced two government funded courses at the same Australian Qualifications Framework (AQF) level as the course they are seeking to enrol in now
  • Have a physical presence in Victoria and be able to attend face-to-face delivery at our Melbourne campus (Level 6, 246 Bourke Street, Melbourne) or participate in training via our virtual platform
  • Participating in a Skills First approved course (our Certificate III in Travel is approved for Government Funding!)

How do the Virtual Classes work?

Virtual Classes are live interactive trainer-led learning experiences, where you can hear and see your trainer delivering regularly scheduled lessons in real-time.

During each lesson, you’ll be able to ask questions and participate in activities.

After each Virtual Class, your trainer will be available to provide support with your studies and answer any questions.

Virtual Classes are scheduled twice a week, to ensure that you remain engaged and your learning stays ‘on-track’.

Our Virtual Training is just like what you would experience in a face-to-face classroom, except all from the comfort of your own home!

It is our belief that the best learning outcomes for all Certificate III in Travel learners can only be achieved when training/assessment is conducted within a structured, supportive and interactive learning environment. This type of learning cannot be achieved by studying via traditional online methods; where interaction with trainers is often extremely limited and also irregular.

How does the Self-Paced Online Course work?

The Self-paced Online Travel Course is delivered via three key components:

  • Watch pre-recorded Zoom classes (self-paced – at a time to suit you)
  • Attend Zoom meetings with your Trainer (scheduled at a time to suit you)
  • Work through the various learning and assessment activities (self-paced – at a time to suit you)

How does Face-to-face Learning work?

Face-to-face learning is offered in our Full-time Travel Course. Students can choose whether to attend the class at our training centre or study from home with our virtual classes.

Our face-to-face training takes place in our modern and attractive training facilities, conveniently located in a central Melbourne location.

Please note that during lockdowns, all Full-time training is delivered virtually.

Do I need any additional equipment to study the travel course Virtually or Online?

All you need to study the course, either via the Full-time Virtual Classes or the Self-paced Online Learning, is a computer or laptop and access to the internet. Earphones are advised but optional.

What qualification do I need to run/manage my own travel agency?

To open and manage your own accredited travel agency it is a requirement that at least 20% of your staff hold a Certificate III in Travel, or have at least 2 years’ experience in a travel selling position.

As most ‘start up’ travel agencies are small businesses (1 – 2 staff) it is highly recommended that you (the manager/owner) hold this accredited Certificate III in Travel qualification.

Like all businesses, it is crucial for management to have sufficient skills and solid underpinning knowledge to make the business a success. The Certificate 3 in Travel equips you with essential training in Australian and international destinations, international airfares and ticketing, vital computer reservation systems and basic business administration – all of which is valuable groundwork in setting up and operating your own travel agency.

Why should I enrol in the Certificate III in Travel instead of the Certificate IV or Diploma of Travel & Tourism?

The Australian Federation of Travel Agents (AFTA) recommends and endorses the Certificate III in Travel as the ideal entry level qualification required for any Travel Agent consultant or front-line travel selling staff.

The Certificate III in Travel covers all the necessary practical skills and knowledge required to become a Travel Agent. Upon completion of this travel course, you can commence working as a domestic and/or international Travel Consultant.

The Certificate IV and Diploma of tourism courses then take that learning a step further with additional business/financial management units, gearing you towards supervisory and management positions respectively.

What study pathways are available to me after I finish the Certificate III in Travel?

Should you decide to further your studies after completing the Certificate III in Travel, you may transition to a higher-level travel qualification with credits into:

  • Certificate IV in Travel and Tourism
  • Diploma of Travel and Tourism Management

Can I just do the Fares and Ticketing or Computerised Reservations System units on their own?

Yes, you most certainly can! We currently run short travel courses on just the Fares and Ticketing or the Computerised Reservations System units at selected times throughout the year. Contact us for more details.

Which Computer Reservations System do you teach?

We currently teach SABRE as the Computer Reservations System unit in our travel course.

Industry experts recommend this system as their preferred Global Distribution System (GDS).

How much homework will I have?

You will be required to spend approximately 5 hours per week throughout the Travel Course to complete your homework tasks.

I get really anxious when it comes to tests and assessments – does the Travel Course include scary exams?

No, there are no stressful exams to worry about.

Our Travel Course is highly practical and hands-on.

Each unit includes a range of relevant and interesting practical assessments that are designed to be engaging and a mix of written Q&A’s, role plays and short presentations.  Your trainer will assist and support you whilst you complete these tasks.

How do I know if I am eligible for Government Funding?

The Certificate III in Travel is approved for government-subsidised training, so you may only have to pay a small portion of the course fee – whilst the government subsidises the rest.

Working out if you are eligible to access this subsidised travel agent course can be a little confusing, so let one of our friendly consultants clarify this with you over the phone – it will only take a few minutes!

Does the travel and tourism course include Practical Placement? Will I have to find my own?

Our Travel Course offers you the opportunity to participate in one week of supervised practical placement.

Your travel trainer will give you personalised assistance and support in finding a suitable and interesting industry placement host for you.

What better way to get a feel for becoming a Travel Agent than to have the chance to practice as one?

Are there any additional costs within the tourism courses – will I need to buy textbooks?

All required textbooks can be purchased directly from Suzan Johnston Australia and will be available to you when you commence the course. The total cost for these materials is $360.00. Please see the course enrolment form for more details.

Other than that – no, there are no additional costs.

Are there any Entry Requirements for the Travel Course?

Prior to your enrolment in our Certificate 3 in Travel you will be required to attend a pre-training interview and complete a Language, Literacy and Numeracy assessment.

These entry requirements are designed to assist us in determining your suitability for the course and to assist with the planning of any learning support requirements.

Is it possible to change from Full-time to Self-paced, or vice versa?

Yes, it is possible to change. We understand that sometimes peoples’ circumstances change, and we aim to support our students through their learning journey as best we can. As such, we can be flexible to suit your circumstances.

Is there a term break or are there any holiday periods? 

Yes, you can expect one week off during each term break and 3 weeks off during the Christmas period.

You will receive a full schedule of all your travel classes during your orientation session.

What job can I get once I graduate from the Certificate III in Travel from Suzan Johnston?

Whether your dream job involves working with clients to plan the perfect holiday, running your own travel agency/business or perhaps working in a reservations role for an airline or cruise company, our nationally recognised travel course will give you the necessary hands-on skills that are required, along with a highly respected, industry endorsed travel qualification.

Possible job roles include:

  • International Travel Agent/Consultant within a retail agency
  • International Travel Consultant within a wholesale travel organisation
  • Reservations Consultant for an airline
  • Reservations Consultant for a cruise company
  • Reservations Consultant within a hotel or rental car agency
  • Booking/Reservations Consultant at the airport

What is the enrolment procedure?

To enrol in our Travel Course:

Step 1: Contact us to arrange an interview time

Step 2: Attend your interview session at our training centre. This interview is extremely relaxed and informal. You will be given the opportunity to learn more about the course, ask lots of questions, tour our training centre and to observe our travel classes ‘in action’.

Step 3: During the interview, should you decide to proceed with your enrolment you will have the opportunity to:

  • Sit a Language, Literacy and Numeracy Assessment
  • Check your eligibility for Government Funded training
  • Complete your enrolment documentation with our assistance
  • Have your eligibility and your enrolment in our Certificate III in Travel course confirmed on the spot

Please note: Due to current COVID restrictions we are now conducting pre-enrolment interviews over the telephone or zoom, and you can submit the necessary enrolment paperwork via email. 

If you would like to proceed with your enrolment in our Travel Course, please contact us on 9654 0999 so the relevant Online Enrolment Package can be forwarded to you. 

Why should I complete the Certificate III in Travel course at Suzan Johnston Australia?

You will be in demand with a Suzan Johnston qualification as we are one of the most trusted and respected names in travel training.

You will have peace of mind knowing that you are studying with an iconic training organisation that has been established for 62 years.

We work with you to support you on your learning journey. We value and respect our student’s individual training needs. We are student-focused – your success is our success.

You will be in expert hands with our Travel Training Team. They have been specifically chosen for their extensive travel industry experience, along with their exceptional communication skills and outstanding teaching qualities.

You will benefit from our uniquely friendly, interactive and highly personalised classroom-based, virtual and online classes.

We pride ourselves in the employment success of our travel course graduates.

Develop your career prospects in the exciting Travel and Tourism industry that is set to boom in 2022!

Contact us today to discuss your learning options.

We invite you to drop in and experience our unique learning environment for yourself…


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Address: Midtown Tower, Level 6,
246 Bourke Street, Melbourne,VIC 3000