BSB30120 Certificate III in Business

Enquire Now
Enquire Now

Business Administration, Reception and Personal Assistant Course

Since the early 1970s, Suzan Johnston Australia has been Melbourne’s leading and most respected business college. For decades, we’ve been devoted to delivering quality training courses that provide our Melbourne business administration course graduates with skills and knowledge that are current, relevant and reflective of industry needs.

Our comprehensive administration courses are perfect for those looking to take those first few steps towards a career within an office, or for those who may wish to build on existing skills to assist them in the advancement within their current administration careers. Completing our business training effectively equips graduates with a variety of solid skills required for roles ranging from receptionists to office managers and everything in between.

Maximise your employment options!

This unique business administration course will equip you with a broad range of highly sought-after skills that will enable you to successfully gain employment within a wide variety of administration roles including:

  • Receptionist
  • Personal Assistant
  • Executive Assistant
  • Secretary
  • Administration Assistant
  • Administrator
  • Office Manager
  • Office Support Role


The BSB30120 Certificate III in Business includes comprehensive ‘hands-on’ training in the following subjects:

  • Front Desk/Receptionist Skills
  • Switchboard Workshops (telephone voice and phrasing)
  • Customer Service Skills
  • Business Etiquette
  • Keyboarding Skills (touch typing and speed development)
  • Producing Professional Business Documentation
  • Organising Personal Work Prioritise & Diary Management
  • Meeting Procedures
  • Extensive Computer Training (practical workshops in Microsoft Word, Excel, Outlook and PowerPoint software)
  • Modern Workplace Practises (Workplace Wellbeing, Inclusive Work Practices & Working in a Team Environment)
  • Workplace Safety and Sustainability
  • Practical Placement – Work Experience
  • Job Interview Workshops
  • Résumé Preparation
  • Confidence Development and Image Enhancement

Common Questions

Course Duration, Hours of Attendance & Study Mode


Face-to-Face Classes either at our Bourke Street Training Centre or from home (via a Virtual Platform – Zoom).



OPTION 1: WEEKLY CLASSES (2 Days per Week)

Duration: 7 months

Hours of Attendance: Tuesdays AND Thursdays 9.30 am – 4.00 pm

(Student support scheduled 4.00 pm – 4.30 pm)



Duration: 15 months

Hours of Attendance: Tuesdays OR Thursdays 9.30 am – 4.00 pm

(Student support scheduled 4.00 pm – 4.30 pm)



Duration: 14 months

Hours of Attendance: Saturdays* 9.30 am – 4.00 pm

(Student support scheduled 4.00 pm – 4.30 pm)
*The majority of classes are scheduled every second Saturday (excluding public holidays)


Please Note: 

  • In addition to the above scheduled class times, you will be required to complete a small amount of homework (approximately 2 -5 hours per week)
  • You will also complete approximately 10 days of practical placement (placement can be scheduled on a day that best suits you)
Course Fees & Enrolment

COURSE FEES – BSB30120 Certificate III in Business

Self-Funded (Standard Course Fee) $5,000.00*
Government-Funded (Standard Course Fee) $3,000.00*
Government-Funded (Concession Course Fee) $600.00*   
* This fee can be paid in easy weekly instalments



Contact us to receive more information on our forthcoming commencement dates, interest-free payment plans, enrolment procedures and clarification on your eligibility for Government Funding.

Units of Study & Employment Outcomes


Our BSB30120 Certificate III in Business course includes comprehensive classroom-based training in a wide range of subjects (a total of 13 Units of Competency).

The content of our business administration course has been carefully developed with extensive industry input, ensuring our graduates are multi-skilled, meet/exceed current industry needs and are employable within a broad range of office administration roles.

Units of Competency – BSB30120 Certificate III in Business:

Core Units
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
Elective Units
BSBOPS304 Deliver and monitor a service to customers
BSBOPS405 Organise business meetings
BSBPEF301 Organise personal work priorities
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBTEC303 Create electronic presentations
BSBWRT311 Write Simple document


Our business course graduates are highly regarded and actively sought after by Melbourne employers for their outstanding knowledge, skills and professionalism.

Many employers contact our business college every year requesting one of our business administration training course graduates to fill a vacancy within their firms. In fact, we regularly have more jobs on our files than unemployed graduates! (A problem we don’t mind having.)

With decades of training experience, Suzan Johnston Australia offers business administration training programs that Melbourne’s employers know and trust. Our reputation in the business world of supplying well-trained, competent Reception/Administration/Secretarial/Personal Assistant staff is second to none.

Employers choose Suzan Johnston business administration course graduates because it’s the name they know and trust!

Approximately 85% of graduates being successfully employed within just a few weeks of course completion.

Trainers & the Learning Environment

Our Business Administration Courses are delivered within a uniquely relaxed and highly supportive learning environment. Our small class sizes ensure that our trainers can work closely with you to personalise your learning experience, providing the help and support that you require throughout the duration of the course.

You can either study from home (with our virtual classes) or you can attend face-to-face classes in our beautiful, Melbourne City training centre.  So you can choose your preferred study method…or even swap between the two! How flexible is that?

Our business trainers are outstanding individuals who have been carefully selected for their extensive industry experience and exceptional communication and people skills. Our dedicated training team are true professionals who support our students with tireless commitment and enthusiasm – qualities that are unique to Suzan Johnston Australia and highly valued by our students.

People with disabilities are encouraged to apply.



The well-being of our team members and students remains our highest priority. Our “Keeping You Safe Whilst You Study Program” provides information on our practices to ensure the health and safety of our staff and students while you complete your business administration course with us. For more information on our COVID safe measures; please visit the following link:

More information on our COVID practices (for students attending face-to-face delivery)
Download Now
Accreditation & More Information


The Suzan Johnston Organization (Aust.) is a Registered Training Organisation (RTO Number 170).

Suzan Johnston Australia is approved to deliver the following Nationally Recognised Qualification under the Australian Qualifications Framework:

  • BSB30120 Certificate III in Business

All registered training providers (RTOs) across Australia will automatically recognise the above business administration qualification issued by Suzan Johnston Australia through the process of national recognition.


Suzan Johnston Australia complies with the Australian Quality Training Framework (AQTF) Essential Conditions and Standards for Continuing Registration. Suzan Johnston Australia’s most recent registration audit was conducted by the VRQA (Victorian Registration Qualifications Authority) in June 2017.
Click Here for a copy of the VRQA’s latest audit report.

Under AQTF 2007, RTOs are required to collect and use data on quality indicators, which have been endorsed by the National Quality Council (NQC). The findings for 2020 for Suzan Johnston Australia are outlined in the report below:

Click Here for a copy of the Registering Body Report (2020 Learner Engagement & Employer Satisfaction)


Suzan Johnston Australia has a range of policies and procedures in place to ensure that people from a wide range of backgrounds have an opportunity to study with us. We provide opportunities for everyone to access and participate in learning and to achieve learning outcomes in a safe and positive learning environment. Policies and procedures not only outline the rights and responsibilities of students but also Suzan Johnston Australia’s responsibilities to students.

All our policies and procedures are detailed in our comprehensive Student Handbook.

STUDENT HANDBOOK – Certificate III in Business
Download Now
Frequently Asked Questions

Am I eligible for Skills First Government Funded Training?

Government Subsidised Training is available to all Australian/New Zealand Citizens or Permanent Residents who meet ALL of the following criteria:

  • Aged between 15 – 19 years on 1 January in the year of course commencement OR ANYONE (regardless of age) gaining a higher qualification than they already hold
  • Participating in and/or have enrolled to commence in LESS than two other government funded training courses in the year of course commencement (this includes courses listed in the Approved Foundation Skills List)
  • Have not already commenced two government funded courses at the same Australian Qualifications Framework (AQF) level as the course they are seeking to enrol in now
  • Have a physical presence in Victoria and be able to attend face-to-face delivery at our Melbourne campus (Level 6, 246 Bourke Street, Melbourne) or participate in training via our virtual platform
  • Participating in a Skills First approved course (our Certificate III in Business is approved for Government Funding!)

I’m considering enrolling in the business administration course. What happens if the current COVID-19 situation worsens, and we go back into another lockdown?

Our priority remains to continue to deliver quality training while minimising the risk of exposure to the Coronavirus (COVID-19). We take the well-being and health of our students and staff most seriously. Suzan Johnston management monitors the Coronavirus situation and the status of any outbreaks. Our decisions are guided by the authorities’ advice, including the Department of Health and Department of Education and Training.

The good news is that our small classroom training format is very much within government-mandated guidelines of what is safe and permissible.

Whilst it is safe to do so, we will continue to deliver this qualification within the classroom, however, if the Covid-19 situation worsens; our classes will migrate to ‘Virtual’ delivery where our training team will continue to deliver your regular classes to you (within your home) via Zoom.

Why should I complete an administration course with Suzan Johnston?

For more than 40 years, Suzan Johnston has been delivering business administration courses in Melbourne, helping to open the doors to employment and long-term career success for countless of our course participants.

Our nationally accredited administration courses are carefully designed to deliver a well-rounded balance of theory and practical curriculum. Experienced trainers will guide students through the program in a simulated work environment, training them to plan and coordinate work tasks using time management skills as they work under real time constraints.

Why should I do the Suzan Johnston Business Administration rather than Medical Receptionist Courses or Legal Secretarial Courses?

The structure and content of our Business Administration Courses ensure that our graduates are all multi-skilled and extremely versatile with their employment opportunities. In fact, you will find that the various Certificate III in Business Administration courses currently on offer at other registered training organisations, including those specialising in medical and legal fields, share many of the same core and elective units.

Although our administration course graduates can certainly find employment in legal or medical secretarial roles, they are not limited to just working within the one type of industry. Graduates from this intensive course will have the necessary skills to get their foot in the door and secure employment in a wide range of industries including:

  • Legal
  • Medical
  • Travel and Hospitality
  • Real Estate
  • Fashion and Beauty
  • Advertising and Public Relations
  • Architecture and Interior Design
  • Finance
  • Insurance

Do I have to find my own Practical Placement/Work Experience?

During our full-time Certificate III in Business Administration course you will undertake 10 days of industry placement. This Practical Placement opportunity is also open to part-time students who wish to participate in the experience.

Over the past 62 years, Suzan Johnston Australia has forged strong relationships within the corporate world and has a bank of employers who regularly host students of our business administration courses during practical placement. Our current hosts include employers from a wide variety of industries including legal, real estate, medical, accountancy, educational, architectural, employment agencies and interior design firms. Your trainer will arrange your practical placement with a suitable host, taking into consideration your preference for industry, job role and geographic location.

Other than the training sessions, how much homework will I be expected to do?

With our Certificate III in Business Administration, your attendance of scheduled classes is important as every lesson is packed full with important information, dynamic discussions, hands-on practical exercises, role-plays, games and activities. During the business administration course the majority of your learning will be done within the classroom however, some additional learning activities and also your final assessment tasks will need to be completed as homework. We expect our students to dedicate approximately 4 – 7 hours per week as homework time.

I don’t cope very well with stressful exams – Help!

Well, you’re in luck! Our Certificate III in Business Administration course does not include any stressful written tests or exams. The entire course is highly task orientated and all assessments are designed as practical exercises in the form of written Q&A’s, role plays and short presentation. Your trainer will assist and provide you with learning support you whilst you complete these tasks.

I noticed this subject called Job Interviews Workshop that is a part of your business administration course? Tell me more about that…

All our business administration course students have the opportunity to participate in Suzan Johnston’s signature personal development lessons that are specifically designed to enhance confidence, communication skills and job-readiness. During the Job Interviews Workshops, you will receive personalised advice and direction with résumé preparation, interview techniques, deportment/body-language and the refinement of your corporate image.

Will I need to buy textbooks?

During your Certificate III in Business Administration course, you will need to purchase a few text books (totalling $316.00). These items are available from Suzan Johnston Australia and can be purchased upon course commencement. Please see the relevant course enrolment form for more details.

How do I enrol in the BSB30415 Certificate III in Business Administration?

To enrol in our business administration course:

Step 1: Contact us to arrange an appointment/interview time

Step 2: Attend your interview session at our training centre. This interview will be extremely relaxed and informal. You will be given the opportunity to learn more about our business courses, ask lots of questions, tour our training centre and to observe our business admin classes ‘in action’.

Step 3: During the interview, should you decide to proceed with your enrolment you will have the opportunity to:

  • sit a Language, Literacy and Numeracy Assessment
  • complete your enrolment documentation with our assistance
  • have your eligibility and your enrolment in our BSB30415 Certificate III in Business Administration course confirmed on the spot

Why should I complete a training course at Suzan Johnston Australia?

  • Suzan Johnston Australia is one of the most trusted and respected names in vocational training and education
  • Suzan Johnston Australia is an iconic training institution (established for 62 years)
  • Training courses are conducted in our modern and attractive training facilities in a central Melbourne location
  • Our classes uniquely friendly, interactive and personalised learning environment.
  • Our students are respected and valued
  • Our business and administration training team have also been chosen for their exceptional communication skills, patience and outstanding teaching abilities
  • The structure and course material of our business courses ensures that our graduates are multi-skilled and have a wide range of employment opportunities
  • We pride ourselves in the employment success of our Business Administration graduates.
OUR CLASSES IN ACTION (Behind the Scenes)

Click Here to view images from this course


Enquire Now!

First Name*
Last Name*

* Required Fields

Address: Midtown Tower, Level 6,
246 Bourke Street, Melbourne,VIC 3000