BSB30120 Certificate III in Business

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Business Administration, Reception and Personal Assistant Course

Since the early 1970s, Suzan Johnston Australia has been Australia’s leading and most respected business college. For decades, we’ve been devoted to delivering quality training courses that provide our Australian business administration course graduates with skills and knowledge that are current, relevant and reflective of industry needs.

Our comprehensive administration courses are perfect for those looking to take those first few steps towards a career within an office, or for those who may wish to build on existing skills to assist them in the advancement within their current administration careers. Completing our business training effectively equips graduates with a variety of solid skills required for roles ranging from receptionists to office managers and everything in between.

Maximise your employment options!

This unique business administration course will equip you with a broad range of highly sought-after skills that will enable you to successfully gain employment within a wide variety of administration roles including:

  • Receptionist
  • Personal Assistant
  • Executive Assistant
  • Secretary
  • Administration Assistant
  • Administrator
  • Office Manager
  • Office Support Role


The BSB30120 Certificate III in Business includes comprehensive ‘hands-on’ training in the following subjects:

  • Front Desk/Receptionist Skills
  • Switchboard Workshops (telephone voice and phrasing)
  • Customer Service Skills
  • Business Etiquette
  • Keyboarding Skills (touch typing and speed development)
  • Producing Professional Business Documentation
  • Organising Personal Work Prioritise & Diary Management
  • Meeting Procedures
  • Extensive Computer Training (practical workshops in Microsoft Word, Excel, Outlook and PowerPoint software)
  • Modern Workplace Practises (Workplace Wellbeing, Inclusive Work Practices & Working in a Team Environment)
  • Workplace Safety and Sustainability
  • Practical Placement – Work Experience
  • Job Interview Workshops
  • Résumé Preparation
  • Confidence Development and Image Enhancement

90% Employed within an administration role

Percentage of graduates from this course in 2022 – 2023 who are working within an administration role

93% Would recommend the training organisation

Percentage of graduates from this course in 2022 – 2023 who would recommend Suzan Johnston Australia to others

100% The course fulfilled their goals and expectations

Percentage of graduates from this course in 2022 – 2023 who thought the course fulfilled their goals and expectations

100% The training met their individual needs

Percentage of graduates from this course in 2022 – 2023 who thought the training was flexible enough to meet their needs

Common Questions

Course Duration, Hours of Attendance & Study Mode


You can study Business Administration from home! Our face-to-face classes are delivered via a virtual learning platform

What are Virtual Classes?

Live and interactive trainer-led learning experiences where you can hear and see your trainer delivering regularly scheduled lessons (in ‘real time’).

During each lesson, you’ll be able to ask questions and participate in activities.  After each virtual class, your trainer will be available to further support you on your learning journey and answer any questions.



OPTION 1: WEEKLY CLASSES (2 Days per Week)

Duration: 7 – 8 months

Hours of Attendance: Tuesdays AND Thursdays 9.30 am – 4.00 pm

(Student support scheduled 4.00 pm – 4.30 pm)



Duration: 15 – 16 months

Hours of Attendance: Tuesdays OR Thursdays 9.30 am – 4.00 pm

(Student support scheduled 4.00 pm – 4.30 pm)



Duration: Between 8 – 12 Months

Our Self-Paced, Online Business Course is delivered via:

  • Listening to pre-recorded Zoom Classes (at a time that suits you)
  • Working through the learning and assessment activities at your own pace
  • Email and/or telephone support as required (with your allocated trainer)
  • Attending Zoom support sessions with your trainer (approximately 2 – 4 hours per unit)

With the self-paced option, you control the speed in which you complete the course (it can go as slowly or quickly as you wish) and you can schedule breaks into the course schedule too. It is super flexible.

The self-paced option is ideal for someone employed under a TRAINEESHIP arrangement.

Please Note: 

  • In addition to the above scheduled class times, you will be required to complete a small amount of homework (approximately 2 – 5 hours per week)
  • You will also complete approximately 10 days of practical placement (optional). Practical Placement can be scheduled on a day that best suits you.
Fees, Government Funding & Enrolment Information

COURSE FEES IN VICTORIA – BSB30120 Certificate III in Business

Self-Funded (Standard Course Fee) $5,000.00*
Government-Funded (Standard Course Fee) $3,000.00*
Government-Funded (Concession Course Fee) $600.00*   

* This fee can be paid in easy weekly instalments


COURSE FEES IN SOUTH AUSTRALIA – BSB30120 Certificate III in Business

Self-Funded (Standard Course Fee) $5,000.00*
Government-Funded (Standard Course Fee) $2,750.00* Traineeship only
Government-Funded (Concession Course Fee) $2,115.00* Traineeship only
* This fee can be paid in easy weekly instalments


Great news for our prospective students living in Victoria or South Australia!

You may be eligible for Government Subsidised Training whilst studying your business admin qualification with Suzan Johnston! So now you can study Business at Suzan Johnston Australia and only pay a small portion of our standard course fees!

To find out more information and to check your eligibility for Government Funded Training please select the state that is relevant to you or call us on 03 9654 0999.



Contact us to receive more information on our forthcoming commencement dates, interest-free payment plans, enrolment procedures and clarification on your eligibility for Government Funding.

Units of Study & Employment Outcomes


Our BSB30120 Certificate III in Business course includes comprehensive classroom-based training in a wide range of subjects (a total of 13 Units of Competency).

The content of our business administration course has been carefully developed with extensive industry input, ensuring our graduates are multi-skilled, meet/exceed current industry needs and are employable within a broad range of office administration roles.

Units of Competency – BSB30120 Certificate III in Business:

Core Units
BSBCRT311 Apply critical thinking skills in a team environment
BSBPEF201 Support personal wellbeing in the workplace
BSBSUS211 Participate in sustainable work practices
BSBTWK301 Use inclusive work practices
BSBWHS311 Assist with maintaining workplace safety
BSBXCM301 Engage in workplace communication
Elective Units
BSBOPS304 Deliver and monitor a service to customers
BSBOPS405 Organise business meetings
BSBPEF301 Organise personal work priorities
BSBTEC301 Design and produce business documents
BSBTEC302 Design and produce spreadsheets
BSBTEC303 Create electronic presentations
BSBWRT311 Write Simple document


Our business course graduates are highly regarded and actively sought after by Australian employers for their outstanding knowledge, skills and professionalism.

Many employers contact our business college every year requesting one of our business administration training course graduates to fill a vacancy within their firms. In fact, we regularly have more jobs on our files than unemployed graduates! (A problem we don’t mind having.)

With decades of training experience, Suzan Johnston Australia offers business administration training programs that employers know and trust. Our reputation in the business world of supplying well-trained, competent Reception/Administration/Secretarial/Personal Assistant staff is second to none.

Employers choose Suzan Johnston business administration course graduates because it’s the name they know and trust!

During 2021 80% of our business course graduates were successfully employed within administration roles. 

Your Trainers & Practical Placement


Learn from the best!

Our virtual business administration classes are delivered within a relaxed, supportive and highly interactive learning environment. Our small class sizes ensure that our trainers can work closely with you to personalise your learning experience, providing you with the help and support you require every step of the way.

Our business course trainers are outstanding individuals who have been carefully selected for their extensive industry experience and exceptional communication and people skills. Our dedicated training team are true professionals who support our students with tireless commitment and enthusiasm – qualities that are unique to Suzan Johnston Australia and highly valued by our students.

People with disabilities are encouraged to apply.


This business administration course will include 10 Days of ‘ hands-on’ practical placement within an a real office environment.

Your lead trainer will arrange a suitable placement host for you; and will also be available to offer you continued support and encouragement whilst you complete this practical component.

Practical Placement is unpaid; however, the contacts our students make throughout their practical placement experience often lead to permanent full-time or part-time positions.

Accreditation & More Information


The Suzan Johnston Organization (Aust.) is a Registered Training Organisation (RTO Number 170).

Suzan Johnston Australia is accredited with the Australian Skills Quality Authority (ASQA). ASQA is the national regulator for Australia’s vocational education and training sector. ASQA regulates courses and training providers to ensure nationally approved quality standards are met.

Our BSB30120 Certificate III in Business is a nationally recognised qualification. All registered training providers (RTOs) across Australia will automatically recognise the above business administration qualification issued by Suzan Johnston Australia through the process of national recognition.


Suzan Johnston Australia’s most recent registration audit was conducted by the VRQA (Victorian Registration Qualifications Authority) in December 2021.

Click Here for a copy of the latest audit report.

RTOs are required to collect and use data on quality indicators, which have been endorsed by the National Quality Council (NQC). The findings for 2022 for Suzan Johnston Australia are outlined in the report below:

Click Here for a copy of the Registering Body Report (2022 Learner Engagement & Employer Satisfaction)


Suzan Johnston Australia has a range of policies and procedures in place to ensure that people from a wide range of backgrounds have an opportunity to study with us. We provide opportunities for everyone to access and participate in learning and to achieve learning outcomes in a safe and positive learning environment. Policies and procedures not only outline the rights and responsibilities of students but also Suzan Johnston Australia’s responsibilities to students.

All our policies and procedures are detailed in our comprehensive Student Handbook.

STUDENT HANDBOOK – BSB30120 Certificate III in Business
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Frequently Asked Questions

Am I eligible for Government Funded Training?

To be eligible for Government Subsidised Training in 2023, you must:

  1. Be either an Australian, New Zealand Citizen or a Permanent Resident
  2. Live in Victoria OR South Australia

Note: there are limits to the number of courses you can commence in the year.

Contact one of our consultants to see if you qualify for Government Funded Training in 2023.

Why should I complete an administration course with Suzan Johnston?

For more than 40 years, Suzan Johnston has been delivering business administration courses in Australia, helping to open the doors to employment and long-term career success for countless of our course participants.

Our nationally accredited administration courses are carefully designed to deliver a well-rounded balance of theory and practical curriculum. Experienced trainers will guide students through the program in a simulated work environment, training them to plan and coordinate work tasks using time management skills as they work under real time constraints.

Why should I do the Suzan Johnston Business Administration rather than Medical Receptionist Courses or Legal Secretarial Courses?

The structure and content of our Business Administration Courses ensure that our graduates are all multi-skilled and extremely versatile with their employment opportunities. In fact, you will find that the various business administration courses currently on offer at other registered training organisations, including those specialising in medical and legal fields, share many of the same core and elective units.

Although our administration course graduates can certainly find employment in legal or medical secretarial roles, they are not limited to just working within the one type of industry. Graduates from this intensive course will have the necessary skills to get their foot in the door and secure employment in a wide range of industries including:

  • Legal
  • Medical
  • Travel and Hospitality
  • Real Estate
  • Fashion and Beauty
  • Advertising and Public Relations
  • Architecture and Interior Design
  • Finance
  • Insurance

Do I have to find my own Practical Placement/Work Experience?

During our BSB30120 Certificate III in Business course you will undertake 10 days of industry placement.

Over the past 64 years, Suzan Johnston Australia has forged strong relationships within the corporate world and has a bank of employers who regularly host students of our business administration courses during practical placement. Our current hosts include employers from a wide variety of industries including legal, real estate, medical, accountancy, educational, architectural, employment agencies and interior design firms. Your trainer will arrange your practical placement with a suitable host, taking into consideration your preference for industry, job role and geographic location.

Other than the training sessions, how much homework will I be expected to do?

With our BSB30120 Certificate III in Business, your attendance of scheduled classes is important as every lesson is packed full with important information, dynamic discussions, hands-on practical exercises, role-plays, games and activities. During the business administration course the majority of your learning will be done within the virtual classroom however, some additional learning activities and also your final assessment tasks will need to be completed as homework. We expect our students to dedicate approximately 2 – 5 hours per week as homework time.

I don’t cope very well with stressful exams – Help!

Well, you’re in luck! Our BSB30120 Certificate III in Business course does not include any stressful written tests or exams. The entire course is highly task orientated and all assessments are designed as practical exercises in the form of written Q&A’s, role plays and short presentation. Your trainer will assist and provide you with learning support you whilst you complete these tasks.

I noticed this subject called Job Interviews Workshop that is a part of your business administration course? Tell me more about that…

All our business administration course students have the opportunity to participate in Suzan Johnston’s signature personal development lessons that are specifically designed to enhance confidence, communication skills and job-readiness. During the Job Interviews Workshops, you will receive personalised advice and direction with résumé preparation, interview techniques, deportment/body-language and the refinement of your corporate image.

Will I need to buy textbooks?

During your BSB30120 Certificate III in Business course, you will need to purchase a few textbooks (totalling $275.00). These items are available from Suzan Johnston Australia and can be purchased upon course commencement ore as your progress through the course. Please contact us for more details.

Are there any Entry Requirements for the Business Course?

Prior to your enrolment in our BSB30120 Certificate III in Business you will be required to attend a pre-training interview (on the phone or face-to-face) and complete a Language, Literacy and Numeracy assessment.

These entry requirements are designed to assist us in determining your suitability for the course and to assist with the planning of any learning support requirements.

How do I enrol in the BSB30120 Certificate III in Business?

If you would like to proceed with your enrolment in our business administration course; please contact us so the relevant Online Enrolment Package can be forwarded to you.

Is there a term break or are there any holiday periods? 

Yes, you can expect one week off during each term break and 3 weeks off during the Christmas period.

You will receive a full schedule of all your business administration classes during your orientation session.

Why should I complete a training course at Suzan Johnston Australia?

  • Suzan Johnston Australia is one of the most trusted and respected names in vocational training and education
  • Suzan Johnston Australia is an iconic training institution (established for 64 years)
  • Our classes uniquely friendly, interactive and personalised learning environment.
  • Our students are respected and valued
  • Our business and administration training team have also been chosen for their exceptional communication skills, patience and outstanding teaching abilities
  • The structure and course material of our business courses ensures that our graduates are multi-skilled and have a wide range of employment opportunities
  • We pride ourselves in the employment success of our Business Administration graduates.
  • In 2021 80% of our business course graduates were successfully employed within administration roles.

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Address: Level 22, 120 Spencer Street,
Melbourne VIC 3000 Australia