BSB30415 Certificate III in Business Administration

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Reception, Secretarial and Personal Assistant Course

Since the early 1970s, Suzan Johnston Australia has been Melbourne’s leading and most respected business college. For decades, we’ve been devoted to delivering quality training courses that provide our Melbourne business course graduates with skills and knowledge that are current, relevant and reflective of industry needs.

Our comprehensive administration courses are perfect for those looking to take those first few steps towards a career within an office, or for those who may wish to build on existing skills to assist them in the advancement within their current administration careers. Completing our business training effectively equips graduates with a variety of solid skills required for roles ranging from receptionists to office managers and everything in between.

Maximise your employment options!

This unique course will equip you with a broad range of highly sought-after skills that will enable you to successfully gain employment within a wide variety of administration roles including:

  • Receptionist
  • Executive Assistant
  • Administration Assistant
  • Personal Assistant
  • Office Manager
  • Secretary


The BSB30415 Certificate III in Business Administration includes comprehensive ‘hands-on’ training in the following subjects:

  • Front Desk / Receptionist Skills
  • Customer Service Skills and Business Etiquette
  • Keyboarding Skills (touch typing and speed development)
  • Desktop Publishing (focus on designing promotional flyers, social media & website material)
  • Dictaphone/Audio Typing
  • Job Interview Workshops
  • Meeting Procedures
  • Extensive Computer Training Workshops – hands-on training in Microsoft Word, Excel, Outlook, Powerpoint, Publisher & other design software
  • Switchboard Workshops (telephone voice and phrasing)
  • Producing Professional Business Documentation
  • Diary Management Protocols
  • Organising Business Travel
  • Practical Placement – Work Experience
  • Confidence Development and Image Enhancement
  • Résumé Preparation
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Common Questions

Course Duration, Fees & Commencement Information

Our Certificate III in Business Administration is available via Face-to-Face and Virtual delivery modes



DURATION: 6 Months 

Course duration is between 5 – 6 months (depending on scheduled breaks)


HOURS OF ATTENDANCE: 2 days per week

  • Face-to-Face Delivery: Tuesdays & Thursdays 9.00 am – 4.00 pm (Student support scheduled 4.00 pm – 5.00 pm)
  • Virtual Delivery: Tuesdays & Thursdays 10.00 am – 1.15 pm (Student support scheduled 2.00 pm – 4.00 pm)
Please Note: 
In addition to these scheduled class times, you will also be required to complete a small amount of homework (approximately 7 – 8 hours per week).
You will also complete approximately 10 days of practical placement (placement can be scheduled on a day that best suits you)



DURATION: 11 Months

Course duration is between 10 – 11 months (depending on public holidays)



  • Face-to-Face Delivery: Saturdays 9.00 am – 4.00 pm (Student support scheduled 4.00 pm – 5.00 pm)
  • Virtual Delivery: Saturdays 10.00 am – 1.15 pm (Student support scheduled 2.00 pm -4.00 pm)
Please Note: 
Majority of classes are scheduled every second Saturday (excluding public holidays)
You will also have the opportunity to complete approximately 10 days of practical placement (placement can be scheduled on a day that best suits you)
In addition to these scheduled class times, this business course requires you to complete a small amount of homework (approximately 4 – 5 hours per week)




BSB30415 Certificate III in Business Administration

Course Fee: $4,750.00 (this fee can be paid in instalments)



Our Enrolment Form includes important information on forthcoming commencement dates, weekly payment plans and enrolment procedures.

If you would like to receive the Enrolment Form for our BSB30415 Certificate III in Business Administration please contact us and we will send a copy (along with other additional course information) to you promptly.

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Units of Competency Included

Our BSB30415 Certificate III in Business Administration course includes comprehensive face-to-face training in a wide range of subjects (a total of 13 Units of Competency).

The content of our business administration course has been carefully developed with extensive industry input, ensuring our graduates are multi-skilled, meet/exceed current industry needs and are employable within a broad range of office administration roles.

Units of Competency – BSB30415 Certificate III in Business Administration:

  • BSBITU307 Develop keyboarding speed and accuracy
  • BSBWHS201 Contribute to health and safety of self and others
  • BSBADM303 Produce text from audio transcription
  • BSBADM307 Organise schedules
  • BSBADM405 Organise meetings
  • BSBCMM201 Communicate in the workplace
  • BSBCUS301 Deliver and monitor a service to customers
  • BSBITU306 Design and produce business documents
  • BSBITU309 Produce desktop published documents
  • BSBITU312 Create electronic presentations
  • BSBITU313 Design and produce digital text documents
  • BSBITU314 Design and produce spreadsheets
  • BSBWRT301 Write simple documents
Trainers & Delivery Methods

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Our Accreditation & Your Student Handbook

Click Here to view details on our Accreditation and our Company Policies (as stated in your Student Handbook)

Employment Opportunities for our Graduates

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Frequently Asked Questions

Why should I complete an administration course with Suzan Johnston?

For more than 40 years, Suzan Johnston has been delivering business administration courses in Melbourne, helping to open the doors to employment and long-term career success for countless of our course participants.

Our nationally accredited administration courses are carefully designed to deliver a well-rounded balance of theory and practical curriculum. Experienced trainers will guide students through the program in a simulated work environment, training them to plan and coordinate work tasks using time management skills as they work under real time constraints.

So many other training organisations are offering business administration courses online – why don’t you offer online training as well?

We take pride in being one of the very few training organisations that still deliver administration courses in a classroom setting. We believe that important skills such as customer service, telephone techniques and computer software are best taught in a supportive, face-to-face learning environment. Our Certificate III in Business Administration course offers participants small class sizes and a uniquely hands-on, personalised learning experience that effectively fine-tunes and broadens the knowledge base and skill sets of our students.

Why should I do the Suzan Johnston Business Administration rather than Medical Receptionist Courses or Legal Secretarial Courses?

The structure and content of our Business Administration Courses ensure that our graduates are all multi-skilled and extremely versatile with their employment opportunities. In fact, you will find that the various Certificate III in Business Administration courses currently on offer at other registered training organisations, including those specialising in medical and legal fields, share many of the same core and elective units.

Although our administration course graduates can certainly find employment in legal or medical secretarial roles, they are not limited to just working within the one type of industry. Graduates from this intensive course will have the necessary skills to get their foot in the door and secure employment in a wide range of industries including:

  • Legal
  • Medical
  • Travel and Hospitality
  • Real Estate
  • Fashion and Beauty
  • Advertising and Public Relations
  • Architecture and Interior Design
  • Finance
  • Insurance

Do I have to find my own Practical Placement/Work Experience?

During our full-time Certificate III in Business Administration course you will undertake 10 days of industry placement. This Practical Placement opportunity is also open to part-time students who wish to participate in the experience.

Over the past 61 years, Suzan Johnston Australia has forged strong relationships within the corporate world and has a bank of employers who regularly host students of our business administration courses during practical placement. Our current hosts include employers from a wide variety of industries including legal, real estate, medical, accountancy, educational, architectural, employment agencies and interior design firms. Your trainer will arrange your practical placement with a suitable host, taking into consideration your preference for industry, job role and geographic location.

Other than the training sessions, how much homework will I be expected to do?

During the business administration course the majority of your learning will be done within the classroom however, some additional learning activities and also your final assessment tasks will need to be completed as homework. We expect our students to dedicate approximately 4 – 7 hours per week as homework time.

I don’t cope very well with stressful exams – Help!

Well, you’re in luck! Our Certificate III in Business Administration course does not include any stressful written tests or exams. The entire course is highly task orientated and all assessments are designed as practical exercises in the form of written Q&A’s, role plays and short presentation. Your trainer will assist and provide you with learning support you whilst you complete these tasks.

I noticed this subject called Job Interviews Workshop that is a part of your business administration course? Tell me more about that…

All our business administration course students have the opportunity to participate in Suzan Johnston’s signature personal development lessons that are specifically designed to enhance confidence, communication skills and job-readiness. During the Job Interviews Workshops, you will receive personalised advice and direction with résumé preparation, interview techniques, deportment/body-language and the refinement of your corporate image.

Will I need to buy textbooks?

During your Certificate III in Business Administration course, you will need to purchase a few text books (totalling $289.00). These items are available from Suzan Johnston Australia and can be purchased upon course commencement. Please see the relevant course enrolment form for more details.

Why should I complete a training course at Suzan Johnston Australia?

  • Suzan Johnston Australia is one of the most trusted and respected names in vocational training and education
  • Suzan Johnston Australia is an iconic training institution (established for 61 years)
  • Training courses are conducted in our modern and attractive training facilities in a central Melbourne location
  • Classes are conducted in a uniquely caring, friendly and personalised learning environment. Our students are respected and valued
  • Our business and administration training team have also been chosen for their exceptional communication skills, patience and outstanding teaching abilities
  • The structure and course material of our business courses ensures that our graduates are multi-skilled and have a wide range of employment opportunities
  • We pride ourselves in the employment success of our Business Administration graduates.



OUR CLASSES IN ACTION (Behind the Scenes)

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Address: Midtown Tower, Level 6,
246 Bourke Street, Melbourne,VIC 3000

Phone: 03 9654 0999
Facsimile: 03 9639 0126